Quick Call Scratchpad
Notes auto-save locally to your browser storage.
Keep it safe: don't store card numbers, passwords or full ID numbers here. Notes stay in this browser, but a shared computer is not private.
0 words, 0 characters
AHT Stopwatch
00:00:00
Ready
NATO Phonetic Alphabet Lookup
Standard telephony spelling reference for customer account verification.
AHT Calculator
Average handle time = (talk + hold + after-call work) ÷ calls. Some teams also count transfer or conference time, so confirm how yours is measured. Results are compared with the target set in the AHT Timer.
One call
Enter talk, hold and after-call work times to see the handle time.
Shift average
Enter your total handle time and the number of calls to see your average.
Phrase Bank
Pick a category and click a phrase to copy it. Replace anything in [brackets] with your details, and always follow your company's approved scripts and compliance wording.
Callback Time Zone Converter
Enter a date and time in one zone to see the same moment elsewhere, and whether it falls in typical business hours (9:00 AM to 6:00 PM on a weekday). Confirm the customer's preferred time with them directly.
Quick Text Case & Cleanup Tool
0 words, 0 characters